Hellothere products are provided with competitive warranty offerings appropriate to the type of product being purchased. This means that the length of the warranty offered will differ by product.
Generally speaking, most Hellothere warranties are either one year, two or three years in length (depending on any extended warranties purchased). However, the nature of the warranty provided within that period will also vary by product.
Please contact Hellothere for further information on the product range you are interested in.
Hellothere products can be serviced under warranty by Hellothere Customer Services.
Telephone: 01527 458642
When calling for warranty service, you should ensure that you have your product serial number to hand. If you have purchased a Hellothere Extra Care Pack, please have your Hellothere Extra Care Pack number available also.
The technician you contact will require details of the problem you are experiencing, including any error messages, indicator lights etc. You may also be asked to perform some simple activities to assist in the diagnosis process. Some problems may be resolved by telephone.
Your Hellothere warranty begins from the date you purchased the product. In most cases, the serial number of your product will be sufficient to confirm your product entitlement to warranty cover.
However, you should always retain your product receipt in case there is any query over warranty cover. Your receipt should include the serial number of the product to which it applies.
In the unlikely event that your Hellothere product should suffer from a hard drive failure, any software on the drive will be lost. Hellothere recommends that customer make regular backups from their hard drives to protect their investment in software and personal data.
All Hellothere products ship with a Restore Disc, that can be used to restore your original Hellothere software back on to your hard drive.
Responsibility for the software and data you have added to your machine rests with the owner of the product. Hellothere is not responsible for damage to or loss of data or programs.
Please note that in most cases Hellothere Restore Disc will delete all software and data already stored on the hard drive. Restore Disc cannot restore your personal data or additional applications software installed on the product.
Generally, Hellothere products are supplied with a one year parts only warranty. However, most options will assume the remainder of the warranty cover afforded to the system in which they are installed.
If you want to know the status of an individual product warranty entitlement, please contact Hellothere firstname.lastname@example.org for more information
Hellothere Computers is able to offer a chargeable 'out of warranty' repair service.
For out of warranty repairs by a Hellothere accredited technician, please use the contact page to get in touch and let us help you.
If you want to know the status of an individual product warranty entitlement, contact Hellothere for more information. Please note that you will need your product Hellothere serial number.
Hellothere warranty services extend beyond the original purchaser to anyone who subsequently purchases the Hardware Product only if the original sales receipt can be provided.
If you want to know the status of an individual product warranty entitlement, contact Hellothere for more information. Please note that you will need your product Hellothere serial number
Hellothere offers a number of different service products to enhance or extend the service provided by the normal product warranty. These service products are known as Hellothere Extra Care Packs - If you would like to speak to someone about Care Packs, please use one of the number listed on the Hellothere contact page
In addition, Hellothere Computers are able to offer maintenance contracts that can be tailored to meet the needs of businesses from the smallest to the largest.
Hellothere warranty extends only to Hellothere supplied products and options. If you install a non-Hellothere option into your Hellothere supplied product and this option then fails, you must contact the supplier for warranty cover on that item.
The warranty on your Hellothere product will not be affected by the installation of a non- Hellothere upgrade/option unless your Hellothere product is damaged as a result of installation and/or operation of a third party option, such damage will not be covered by Hellothere warranty.
If your Hellothere product is not operating correctly, you may be asked to verify that any non- Hellothere option is not responsible for the problem be uninstalling any such items.
Resolution of problems with your computer equipment may be achieved in a number of ways:
Advice provided by over the telephone may be adequate to resolve the problem you are experiencing.
You may be referred to an online (internet) resource to download a piece of software that will resolve the problem you are experiencing. If you do not have access to the internet, this can be posted to you on diskette.
Your computer may need to be repaired. Depending upon the warranty applicable to your product, you may return the product for repair, have an engineer visit the unit to repair it or have the unit exchanged.
Hellothere has a number of online resources from where you can download information and utilities for your computer.
In the unlikely event that your Hellothere product should suffer from a hard drive failure, any software on the drive will be lost. Hellothere recommends that customer take regular backups from their hard drives to protect their investment in software and personal data.
Please contact Hellothere omputers for further information on the warranty offered on the product range you are interested in.
Your Hellothere product has been shipped with documentation that provides detailed warranty Terms and Conditions. Please review the documentation with which your product was shipped.
Alternatively, copies of terms and conditions can be found using the link below.Hellothere Terms And Conditions
Hellothere hardware product warranty does not cover support on operating systems or applications (see Notes below).
Warranty replacement of defective media is provided, and HP or accredited Service Partners will provide technical support to assist users with the installation of HP supplied software. HP warranty does not cover software usage support.
Hellothere is able to offer Hellothere xtra Care Pack solutions for software support should these be required. Hellothere Extra Care Packs are available to provide support on industry standard PC applications
Hellothere warranty service is provided during normal business hours - 9:00am to 5:00pm, Monday to Friday (excluding Public Holidays).
You may obtain technical assistance on Hellothere supplied products between 9:00am and 6:00pm on Saturdays, 10:00am and 4:00pm on Sundays (excluding Public Holidays).
To contact Hellothere Customer Services for warranty service, please use the contact details below.